Return Policy...

Your Right of Cancellation

You have the right to cancel the order at any time up to the point of shipment, which typical occurs within 48 hours of receipt of your order.

To exercise your right of cancellation, you must give written notice to HempUSA.org by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you exercise your right of cancellation after the items have been shipped or delivered to you, you will be responsible for returning them to HempUSA.org at your own cost. The items must be returned to: HempUSA.org with a RMA number. When the RMA number is issued, you will be given the address to return the items. You must take reasonable care to ensure the items are not damaged in the meantime or in transit.

Once you have notified HempUSA.org that you are cancelling the order, HempUSA.org will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items less a 20% restocking fee. If you do not return the goods as required, HempUSA.org may charge you a sum not exceeding the direct costs of recovering the items.

Returns and Refunds

If we make a mistake with your order, or if the goods received are in some way faulty, we have a no quibble returns policy. Simply return the item and we will replace it with the correct one. We will pay your return postage costs.

If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 14 days of their receipt, in the original packaging and in a saleable condition. We regret, however, that we cannot, in this case, refund return postage costs.

Out of Stock Items

Sometimes, items are, for a variety of reasons, temporarily out of stock. We try to alert you to this fact on the website, but just occasionally, demand exceeds supply. If a product you have ordered is out of stock, we tell you about the problem, dispatch the rest of your order as normal, and place the out of stock item on back order. We try to estimate when new stocks will arrive and always give you the option of cancelling either the whole order or simply the out of stock item, if you would prefer not to wait. If you do opt to await new stock arriving, we would debit your card for the whole of the original order, plus postage and packing charges, on dispatch of the part order. The out of stock item will be forwarded to you immediately it becomes available, without further shipping charges.

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